Refund and Returns Policy


Terms & Conditions

1. Our company details

Rosa’s Spanish Kitchen at 90 Filton Road, Bristol, BS7 0PD

All orders must be made 48 hours in advance. This is a small home cooking business, we do not serve food ordered the same day as it requires preparation and stock availability. 

We provide this website for you to communicate your orders for food and drink for collection or delivery (within 4 miles) in Bristol area of our store delivery charges apply see checkout. 

2. Placing your order

You must be at least 18 years old to place an order through our website and have the intention of receiving the order within the agreed time limit. 

You should be aware that you cannot change this once you have added items to your order. Once you’ve selected the items that you wish to order and provided the other required contact and payment information, you will be given the opportunity to review submit your order. You should check all of the information that you enter and correct any errors before submitting your order, as we’ll begin processing your order and will be unable to correct any errors.

You may place an order up to seven day(s) in advance of your chosen delivery/collection time.

If you choose to make online payment and it is not authorised, your order will not be sent through to the store or fulfilled.

3. Prices and payment

You will be charged as per the prices that are stated on our website and they are inclusive of VAT.

You must pay for your takeaway with an accepted credit or debit card through our website. The amount will be debited from your account in the timescales set by your card or account provider.

4. Cancelling or amending your “orders”

You may cancel or change your order after it has been submitted and payment has been authorised but this is only permissible up to 60 minutes before your chosen collection time. This can be done by telephoning directly or via email to: No refund will be permissible if the attempt to cancel is made with less than 60 minutes until your chosen collection time.

If you cancel or change your “orders”, your original payment will still be processed. We will process refunds within seven working days.

If, due to unforeseen circumstances we are unable to fulfil your “orders” or if one of our items is no longer available, we will refund the amount that you have paid.

5. Collecting your order

You should arrive at the store at the time you have selected to collect your order. You might be asked to show the card to a member of our team as proof of your identity and so we can check that the card matches with the receipt data for your order. We will endeavour to have your order ready for you to collect.

6. Disclaimers

We do our best to ensure that information on our website is correct but we may make changes to the material on the website, or to the Service, products and prices described on it, at any time without notice. Nothing in these “Terms” affects your statutory rights.

We do our best to ensure that our product names, descriptions, prices, nutritional information and allergenic warnings are accurate. If you are in any doubt about the contents of any of our “Products”, you should confirm with the takeaway directly before you place your order.

7. Termination of use

We may terminate or suspend your right to use or place orders from our website immediately by notifying you in writing (including by email) if we believe in our sole discretion that you have breached the terms of our website.

8. Your privacy

We’re committed to protecting your privacy and security. In order to help us to provide you with the best possible quality of service, we may collect information from you when you visit our site. All information collected will be used lawfully in accordance with the Data Protection Act 1998.Your data will never be supplied to external third-parties.

9. Our website and the law

These terms are governed by and written in accordance with English law. Disputes or claims arising in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts. To the fullest extent permitted by law, and other than in respect of death or personal injury caused by negligence on our part, we will all liability arising out of its supply of the products or your use of our website.

Our products are sold on a direct to customer basis, where the person who places the order online and collects/receives their order in person for the purposes private consumption. You must not re-sell of our items ordered on our website for your own commercial gain or use.

Need help?

Contact us at for questions related to refunds and returns.